Future Shop Warranty Scam on the KOBO e-reader

OK, I'm a firm advocate of the Caveat Emptor principle, but I'm still having trouble with Future Shop's refusal to honour a warranty they sold me for extended coverage on a new KOBO e-book.  So, here's the story.  I was booked to fly to Malta on June 19 and thought, maybe this is the right time for me to take the electronic plunge and purchase an e-book.  It's lighter, takes up less space than a paper book, and you can load many books (maybe thousands) into the same unit with no extra weight or space considerations.  So, on June 17th, I headed over to Indigo to buy one of their new KOBO Touch e-books, nick-named the "Kindle Killer" by some reviewers.  It turns out, they were selling them faster than they could make them and didn't have any left that day...so, I went over to Future Shop, and they had some.  So, I bought one from Future Shop.  As usual, the sales clerk asks, "do you want to purchase an exctended warranty...only $30 more for 2 years of the convenience to bring it back here for replacement rather than having to mail it to the manufacturer."  OK, sound good to me...afterall, it is a rather new product without much of a track record...so, I paid the additional $30 for peace of mind just in case something went wrong.  Just to minimize the possibility of a problem, I purchased a stiff KOBO leatherette cover and handled it with the utmost care consistent with the most cautious maniac with Obsessive Compulsive Disorder.  Sure enough, after one week of routine use without any trauma, 25% of the e-book's screen froze...I reset it, recharged it and did everything possible a user could do to fix it, but alas without success.  So, I researched the problem on-line...try it: type "KOBO Screen Problem" in google, and you'll see dozens of forums discussing this very issue and they all indicate that this is a known issue.  Great...when I get back to Canada, it'll all be history and I'll get a new unit.  So, I get back to the store...it's the day after my return to Canada which happens, coincidentally, to be exactly the 30th day after purchase...there's something magical about the 30th day, but I don't understand magic and besides, they don't have any units in stock and they don't know when they'll be getting anymore.  Get this, that was yesterday.  This morning, on the 31st day, I call, and, now they have some new units...so, I go to exchange my unit for a new one.  Oh, but this is the 31st day...sorry, no can do...this had to be done yesterday....but I was hear yesterday and you didn't have any units...sorry about that....that's our policy.  Wait a minute, what about the 2 year extended warranty during which time you give me a new unit and you deal with Indigo?...sorry, that doesn't cover this problem...but Indigo is aware of the problem...yes, we know that, so go to Indigo and they'll take care of it.  So, what was the point of selling me a 2 year extended warranty if I have to deal with manufacturer anyway?....CAVEAT EMPTOR, BABY!  Here's the moral of the story....don't buy anything at Future Shop...they don't honour their warranties.  I told the manager that I would never, ever, again purchase anything from Future Shop...that's my new policy, and I'm sticking to it.