Futureshop Agrees to Replace the Kobo

After a lot of finger pointing going on between Kobo and Futureshop, I finally gave up and decided to go back to paper books for a while until the e-book technology improved.  As fate would have it, on the very day I deleted my Kobo account, I also received a call from Futureshop telling me that they would exchange my unit.  So, I opened up a new Kobo account and have now been using my new unit without any trouble (yet).  I still haven't given up my boycott of Futureshop yet, but may relent eventually.